How do I pay for an order that is Awaiting Payment? 

All our payment methods except Manual EFT require payment to be made immediately. If you couldn’t complete payment process and your order is in Awaiting Payment you can come back to checkout to pay again. Click the Pay Now button on your orders page or in the email and complete payment using one of the methods available.

Note you have 2 hours to complete payment, before the order is cancelled

YOU CAN ONLY DEPOSIT INTO OUR BANK ACCOUNT IF YOU CHOOSE MANUAL EFT IN CHECKOUT.

For Manual EFT only, you need to transfer the exact amount outstanding into our bank account, using your order number as your reference. If you use the incorrect reference we won’t be able to allocate the funds correctly and your order may be cancelled.

Banking details
Bank: First National Bank 
Branch: Centurion 
Branch Code: 250655
Account Type: Cheque / Current 
Account Holder: MH Group 
Account Number: 62749473120


What payment methods are available? 

Our payment options are vast and include the following, subject to availability:

  • Credit card: VISA & Mastercard
  • Manual EFT

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

If an option is not available for you, don’t worry. There are lots of other 100% secure and easy ways to pay, including EFT & credit card.


Why isn’t my promo code/voucher working? 

First, check that the account you are logged into is the same account that the promo code was sent to.

Please note the following:

  • You may only apply one promo code per checkout.
  • If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to you.
  • You can also check the terms and conditions of the promotion you’re trying to apply to see if anything of the following applies to your code:
    • Minimum spend: Some vouchers or promotions require a minimum spend in order to be redeemed.
    • Expiry date: Check the expiry date of the promotion to ensure your code is still valid.

For more information on promotional codes and vouchers, please see our Terms and Conditions. 


Where is my order? How can I track the status of my order? 

We’ll email you whenever the status of your order changes.

You can also track your order at any time by navigating to My Orders (under the My Account section of our website).

Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.


How do I Iog a return? 

  1. Email us at studio@marthehelene.com 

Please also see our Returns Policy 


Our delivery options and what they cost 

Marthe-Hélène offers delivery to your home or office anywhere in South Africa.  Unfortuantely we do not have collections at this point in time.  Delivery options will be presented to you in checkout based on your delivery address, the location of the stock, and the availability with our couriers.  Please check your estimated delivery date during checkout for the most accurate delivery information. 

Delivery will be based on size and weight of order and will be sent with The Courier Guy to your chosen address.


Can I collect my order myself? 

Unfortunately we only operate online and do not have collections at this point in time.  


What are your hours of operation? 

Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

 Our Customer Service team are available telephonically at the following times:

Monday-Friday: 9:00am-16:00pm

Saturday: 9:00am-13:00pm 

Sunday: Closed 

Public Holidays*: Closed